When can the product reach me?

Normally, it will take us 15-25 days to tailor your dress. Usually the product can reach you in about 30 days.


Why are your prices so low?

We are an experienced dress manufacturer. All the dresses are directly made by our factory without any intermediaries. Since we are not a retail shop or agent, there is no extra cost for renting shops. Thus we can offer competitive prices for your wedding dresses.


When should I order?

Usually, you will receive your designed wedding dress within 30 days after you confirmed you order. So we suggest you make your order one month before your event date to give us more time for re-confirming, making and shipping. Or, if you are urgent, we can also make the dress within a required time for you. But you need to pay extra fee.


Can I change my order information after sending confirmation E-mail?

Usually, all the orders can be changed in 3 days after we get your confirmation by email or by phone. So please check your order carefully.


Can I cancel my order and change a wedding dress after payment?

All orders cannot be cancelled over 5 days after your purchase, as we will make the dress according to your own measurements after your payment. We cannot change the dress and refund under any conditions.

So please confirm detailed info like dress item, color, size and other special requirements before your payment.

 
How to cancel my order?


If you contact us within 3 days after we receive your payment, 75% refund (for example, your total order amount is GBP 100, we will refund you GBP 75) will get into your account within 3-5 business days

We will not cancel your order from the moment we are processing your order. Hope you can kindly understand.

 
Can you make the dress exactly according to the pictures I send?

Yes, we can! We welcome your coming pictures any time! Please send us the pictures of the dress by email, we will review it carefully and reply you as soon as possible. Then we will ask for a reasonable price including shipping cost.